Privacy Policy

Last updated: 7 October 2025

1. Introduction

Novanet Communications Pte Ltd (“Novanet”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our website novanet.com.sg and related services.

2. What Personal Data We Collect

We may collect:

  • Contact details: name, email, phone number, postal address, company

  • Account data: username, password, user profile

  • Transactional data: invoices, payment information (via third parties)

  • Technical & usage data: IP address, browser type, device, OS, pages visited, timestamps, cookies

  • Support & communication data: inquiries, feedback, correspondence

3. How We Use Your Personal Data

We use your data for purposes such as:

  • Operating and maintaining our website and services

  • Processing orders, payments, and fulfilling your requests

  • Responding to your inquiries, support, and feedback

  • Sending newsletters, marketing (with your consent)

  • Data analytics and improving our offerings

  • Preventing fraud, misuse, and enforcing site policies

  • Complying with legal obligations

4. Disclosure and Sharing

We may share your personal data with:

  • Service providers and partners (hosting, email, analytics, payment gateways)

  • Legal authorities, when required by law

  • Successors or acquirers in business transfers

  • Affiliates under confidentiality

We do not sell your personal data to third parties for marketing without consent.

5. Cookies & Tracking Technologies

We use cookies, analytics, and similar tech to:

  • Recognize your device and remember preferences

  • Collect analytics and performance data

  • Provide personalized content or marketing

  • Enhance security

You can disable cookies via browser settings, but some site features may be affected.

6. Retention of Data

We retain personal data as long as needed for the purposes above or as required by law. Once no longer needed, we securely delete or anonymize it.

7. Security

We implement reasonable technical and organizational safeguards (encryption, access controls, staff training) to protect your data from unauthorized access, disclosure, alteration, or destruction.

8. Your Rights & Choices

You may have rights (depending on jurisdiction) to:

  • Access, correct, or delete your personal data

  • Withdraw consent (for non-essential purposes)

  • Object to or restrict processing

  • Request a portable copy of data

  • Lodge complaints with regulatory authorities

To exercise your rights, contact us (see below).

9. Children’s Privacy

Our services are not intended for minors (below 13). We do not knowingly collect personal data from minors without parental consent.

10. Data Breach Notification

In compliance with Singapore’s Personal Data Protection (Notification of Data Breaches) Regulations 2021, if a data breach is likely to result in significant harm or affects many individuals, we will notify the Personal Data Protection Commission (PDPC) and affected individuals where required. AGC e-Services+1

11. Overseas Data Transfers

If personal data is transferred outside Singapore, we will ensure that the recipient provides protections comparable to Singapore’s PDPA. pdpc.gov.sg+1

12. Changes to This Policy

We may update this policy when business, legal, or operational changes occur. The “Last updated” date will reflect the change. Significant changes will be notified on our website.

13. Contact Us

For questions or to exercise your rights regarding personal data: