Terms and Conditions

Last updated: 7 October 2025

Welcome to Novanet Communications Pte Ltd (“Novanet”, “we”, “us”, “our”). These Terms and Conditions govern your use of our website novanet.com.sg and our related services. By accessing or using this site, you agree to comply with and be bound by these Terms.

1. General Information

  • Novanet is an IT solutions provider and the official distributor of DrayTek products in Singapore.

  • Our offerings include networking hardware, IT infrastructure, digital services, and technical support.

2. Use of Website

  • You may use this website only for lawful purposes.

  • You must not engage in activities that could damage, disable, impair, or interfere with the site or services.

  • Unauthorized attempts to access restricted areas, servers, or data are strictly prohibited.

3. Products and Services

  • Information provided on our website is for general reference. Specifications and availability of products or services may change without notice.

  • All prices are listed in Singapore Dollars (SGD) and may be subject to GST where applicable.

  • We reserve the right to modify, discontinue, or suspend any product or service without liability.

4. Orders and Payment

  • Orders are subject to acceptance, stock availability, and confirmation of payment.

  • By placing an order, you confirm that the details provided are accurate and authorized for payment.

  • We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or product unavailability.

5. Warranty and Support

  • Novanet distributes DrayTek products which include a limited manufacturer’s warranty.

  • Warranty does not cover misuse, improper installation, physical damage, or unauthorized modifications.

  • For technical support and warranty claims, please contact us at sales@novanet.com.sg .

6. Limitation of Liability

  • To the maximum extent permitted by law, Novanet shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

    • Use or inability to use our website, services, or products

    • Errors or omissions in product or service information

    • Unauthorized access to, or alteration of, your data

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence.

7. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is owned by Novanet or its licensors.

  • You may not reproduce, distribute, or use content without prior written consent.

8. Privacy

9. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content, privacy, or practices of such external sites.

10. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Singapore.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to Terms

  • We may update these Terms at any time without prior notice.

  • The updated version will be posted on this page, with the revised “Last updated” date.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact us: